Report Technical Supervisor (Food Testing)

* Objectives

- Provide good technical support to all teams including lab operation teams, customers services team and sales team

- Support the Lab to improve quality and productivity

- Expand lab capability to meet clients requirement

- Provide excelent customer services to satisfy clients’ need

* Tasks / Responsibilities

- Technical task:

+ Study new regulations/ clients’ manual and have proper update/ training to all relevant teams

+ Responsible for new projects (new clients, new protocols, etc.)

+ Provide technical advice and review reports for Report team.

+ Support Sales to explain technical matters to clients

+ Coordinate with other teams or related parties to investigate complaints/ claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation

+ In the absence of the Technical Supervisor/Manager, supervisor shall assume the QA's responsibilities

- Report team supervision task

+ Review the existing operation and have proper recommendation to the Food Lab Manager/ Supervisors

+ Overall management and accountability on the performance of the Report Team.

+ Organize the resouce to handle daily operation of the report Team

+ Assign jobs to subbordinate staff, train/ coach them and supervise/ review their performance

+ Responsible for creating/ updating guidance/ report templates

+ Review and sign (if assigned) in test reports

+ Review and close files after completing the jobs

+ Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)

+ QHSE compliance

* Other tasks assigned by the Food Lab Manager or the Division Manager

- Key Performance Indicators

+ Number of projects performed

+ Completeness, accuracy and up to date of technical and quality documents

+ Satisfactoriness of lab operation teams, CS and Sales Team

+ Acurate and on time issuance of test reports

+ Customer impact/ satisfaction/ complaints/ claims

+ Staff development

- University graduation with related background

- Over 3 year experience working in laboratory relating to technical process.

- Trained or experienced in ISO17025

- Good communication in English