Representative, Client Services

Report to Client Service Manager, the CSR is responsible for the followings:
- Keeping attuned to customer feedback and customer service trends, and implements/recommends appropriate improvements; ensures productive partnership with all departments.
- Support Agency Development (AD) team in admin tasks
- Ensuring the accurate and timely resolution of walk-in clients’ inquiries and requests.
- Meeting the section’s customer service objectives of providing the highest possible quality service to both internal and external clients through phone, fax, correspondences and other customer contact channels. This includes providing on-the-job product and policy training as well as performance feedback on a continuous day-to-day basis.
Main Accountabilities
- Printing materials management: ordering, delivery to agents as request
- Cash deposit in bank & prepare daily cash report
- Support AD in admin tasks: prepare for GS/BOS/contest/recruitment activities
- Deliver policy set & get back the signed acknowledgement letter
- Other tasks assigned by manager
- Process daily transactions: receive new application/policy change requests/premium
- Provides excellent “front-line” service over the telephone and face to face.
- Monitors outstanding/ unresolved/ referred cases/requests; coordinates with the back-end support unit as needed and updates case log until resolved based on agreed turnaround time.
- Support Admin in office management
- Support Claim for investigation tasks
- Temporary receipts management including issue, take back, audit, ect.
- Follow up and push to collect renewal premium efficiently
** Hồ Chí Minh – Temp 8 months, Long An – Temp 8 months, Hoàng Mai (Hà Nội), Cà Mau, Bắc Giang

- Excellent service orientation and skill in handling phone and face to face interactions with customers
- Imaginative, presentable and creative problem-solver
- Excellent attendance and punctuality record
- Must be highly customer-oriented; and an effective team player with high stress tolerance
- Must have very pleasing voice and excellent communication, interpersonal, organization and listening skills
- Good at MS Office
Education and experience
- College graduate with at least 1 year experience in front-line customer service function.

In accordance with Company Policy

Cập nhật gần nhất lúc: 2021-02-22 09:10:02