Job Summary
Sell products/services to achieve sales targets for assigned businesses/territories and overall business objectives
General Responsibilities
Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
Maintain a customer complaints/issues log and follow up on customer issues
Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set- ups and in- store merchandising
Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers
Support superior in managing day- to- day operating expenditures against operating budgets to ensure efficient usage of resources
Report on the activities and products of the competitors via inputs to the competition reports
Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
Functional Skills And Knowledge
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate basic knowledge and understanding of the industry/market/competitors/customers
Demonstrate fluency in local language and ideally in English, both written and spoken
Demonstrate basic knowledge in assigned territories/products/services and strong selling skills
Demonstrate basic research and analytical skills
Demonstrate strong communication and negotiation skills
Education
Diploma or professional qualification in Business Studies/Marketing/Economics or a related discipline
