Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Accommodate and document special requests.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Verify availability of room type and rate.
Follow proper escalation procedures when addressing guest concerns.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Answer questions about property facilities/services and room accommodations.
Explain guarantee, special rate, and cancellation policies to callers.
Identify guest reservation needs and determine appropriate room type.

Excellent customer relation.
At least 2- year experience in Reservation department at an international hotel is required.
Working knowledge of MS Office (Word, Excel, Power Points) software.
Strong coaching, motivational and team building skills in a healthy and trusting environment.
Excellent English communication skills (speaking, reading and writing).
University/College degree required.

Competitive salary | 13th salary month
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Periodic health check | Accident insurance 24/7
Opportunity to grow career at the most luxurious 5- star hotel group in the world.
Participating in ultimate phenomenal activities for employees
Attractive remuneration packages
National and international training courses
05 working days | 02 days off per week
Discounted rates apply when using services at properties

Cập nhật gần nhất lúc: 2024-07-31 07:05:02