Reservation Agent (6-month contract)

Verify availability of room type and rate.
Identify guest reservation needs and determine appropriate room type.
Accommodate and document special requests.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Answer questions about property facilities/services and room accommodations.
Explain guarantee, special rate, and cancellation policies to callers.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.

Strong coaching, motivational and team building skills in a healthy and trusting environment.
At least 2- year experience in Reservation department at an international hotel is required.
Excellent English communication skills (speaking, reading and writing).
Working knowledge of MS Office (Word, Excel, Power Points) software.
University/College degree required.
Excellent customer relation.

BENEFITS

Discounted rates apply when using services at properties
Attractive remuneration packages
05 working days | 02 days off per week
Competitive salary | 13th salary month
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Opportunity to grow career at the most luxurious 5- star hotel group in the world.
Participating in ultimate phenomenal activities for employees
National and international training courses
Periodic health check | Accident insurance 24/7

Cập nhật gần nhất lúc: 2025-07-01 21:40:03