Reservation Agent

Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Accurate, professional, , friendly and courteous on all guest calls.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Keep leadership informed on a timely basis of any undue variance from expected results.

One year working experience is preferred.
Vocational School Certificate is preferred.
Microsoft Office knowledge and computer skills required.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Must present a well- groomed appearance.
Organized, can multi- task, good problem solving skills and detail- oriented.

Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-23 23:45:03