RESERVATION AGENT

•Receive, process and channel all incoming and onward room reservations.

• Cross- sell other products and services of the hotel.

• Knowledgeable of all the promotions and packages offered by the hotel (i.e. products and the rates, amenities and duration period).

• Respond to all room reservations by telephone, fax or email immediately, accurately and professionally.

• Follow- up all booking orders from travel agencies, letters of authorization from companies and airline vouchers from airlines that have noted irregularities for easy processing of the guest folio and for billing purposes.

• Provide an accurate information about Bellerive Hoi An to inquiring guests.

• Upsell guestrooms whenever possible.

• Project a good image of the hotel at all times.

• Handle FIT bookings.

• Input all Reservations received on a daily basis in the computer. Backlog should be kept to a minimum and if possible, at a zero level.

• Promote various hotel packages and promotions whenever appropriate.

CUSTOMER SATISFACTION:

• Able to set priorities and be responsive to customer’s request.

Experience

• Remarkable experience in front office and reservations
• Minimum of two years in similar capacity
Skills and Knowledge
• Proficient with Outlook, Excel spreadsheets, Word documents and multi- line phone systems
• Proven ability to communicate verbally and to follow written and verbal instruction
• Friendly, enthusiastic and ability to work under pressure
• Ability to be uncomplaining when handling more than one call at a time
• Ability to maintain reservation system
• Sound knowledge of general hotel practices, billing and credit card procedures
Education or Qualification:
• College Degree

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Cập nhật gần nhất lúc: 2024-06-08 21:50:04