Reservation Agent (based in Nha Trang)

Be active in Company’ activities to build the solidary of company.
Follow “upselling” techniques and sales strategies in order to maximize company revenue.
Update the stop sales at hotels into SAMO accurately.
Interact with hotels in order to securing staying guests are provided the appropriate services, and the best experience as well.
Handling the complaints at the minor level from staying guests occurring upon staying. The serious complaints will be handled by Reservation Manager.
Handling the no- show bookings at hotels.
Perform other tasks and requirements as assigned by Reservation Manager
Corporate with accountant team in clarifying room charge to make accurate payment to the hotels.
Promote goodwill by being courteous, friendly and helpful to colleagues
Strongly support colleagues and sales team to deliver the best quality of services to customers/ partners.
Track and monitor the booking confirmation by hotels to the bookings under “no- answer”/ “not confirm” status in Samo, ensuring the rate is confirmed accurately, to bring the profit to company.
Offering the according alternatives of other categories/ hotels to suit guests need in term that their initiated bookings rejected.
Make sure all services of booking in Samo are accordingly input (e.g. transfers, visa, flight details…)
Put effort to negotiate with the hotels to reduce/waive the penalty charge in term that booking must be changed/ cancelled in violation of the term and condition of the contracts with the hotels.
Answer the concerns/ question from representative sales offices in Kazakhstan/ Uzebekistan… about hotels facilities/services (e.g., hours of operation, room availability, entertainment, restaurants…)
Ensure all bookings and requests of customers are responded properly within 24hours.

- Good communication skills
- Good English and Russian is an advantage.
- Working at tourism company/ travel agency is your advantage.
- Teamwork

- Other benefits: bonus of Public holidays, 13th salary bonus
- Engagement activities
- 1,5 day off per week.
- Dynamic and friendly working environment
- Meal allowance
- Work at centre of city
- Interesting income

Cập nhật gần nhất lúc: 2026-01-26 21:50:02