Reservation Agent

Input and access data in reservation system.
Follow sales techniques to maximize revenue.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Follow proper escalation procedures when addressing guest concerns.
Verify availability of room type and rate.
Identify guest reservation needs and determine appropriate room type.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Explain guarantee, special rate, and cancellation policies to callers.

Related Work Experience No related work experience is required
Supervisory Experience No supervisory experience is required
Education High school diploma/G.E.D. equivalent

Training and career development by MARRIOTT INTERNATIONAL.
13th salary month.
05 working days per week- 2 days off per week
12 annual leave days per year
Employee discount rates for Room and F&B at Marriott Hotel.
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
Competitive salary & Service charge

Cập nhật gần nhất lúc: 2024-06-19 16:10:03