Reservation Agent (Korean Speaking)

Reservation Responsibilities
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Understand Revenue management strategies, up- sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Process amendments to reservations such as extensions, early departures, etc.
• Coordinate and communicate with all other departments to ensure a smooth operation
• Input booking information into the Reservation System
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Determine guest needs and quote the appropriate room and rate as per requirements
• Record special billing arrangements for groups and conventions
Administration & Coordination
• Perform duties and responsibilities in a confidential manner when applicable
• File and organize departmental documents, maintain stationery and office supplies for the department
• Report any equipment failures/problems & repair requests to Maintenance Department
• Prepare monthly staff attendance report for Payroll processing

Knowledge and Experience
• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele- marketing
• Excellent reading, writing and oral proficiency in Korean and English language
• Proficient in MS Excel, Word, & PowerPoint
Competencies
• Strong leadership, interpersonal and training skills
• Ability to work well in stressful & high- pressure situations
• Good communication and customer contact skills
• Service oriented with an eye for details

Attractive salary and 100% service charge during probation period
Uniforms, laundry, free shift meals
Opportunities to grow within our property and across the world
Social insurance, health insurance and other benefits

Cập nhật gần nhất lúc: 2024-07-28 19:00:03