RESERVATION AGENT

- Upsell guestrooms whenever possible.
- Handle FIT bookings.
- Receive, process and channel all incoming and onward room reservations.
- Cross- sell other products and services of the hotel.
- Promote various hotel packages and promotions whenever appropriate.
- Project a good image of the hotel at all times.
- Provide an accurate information about Bellerive Hoi An to inquiring guests.
- Follow- up all booking orders from travel agencies, letters of authorization from companies and airline vouchers from airlines that have noted irregularities for easy processing of the guest folio and for billing purposes.
- Respond to all room reservations by telephone, fax or email immediately, accurately and professionally.
- Input all Reservations received on a daily basis in the computer. Backlog should be kept to a minimum and if possible, at a zero level.
- Knowledgeable of all the promotions and packages offered by the hotel (i.e. products and the rates, amenities and duration period).
* CUSTOMER SATISFACTION:
- Accountable for customer satisfaction of bookers or guests throughout the reservation process.
- Suggests / recommends measures to improve client satisfaction and encourage repeat business
- Able to set priorities and be responsive to customer’s request.

- Remarkable experience in front office and reservations
- Minimum of two years in similar capacity
* Skills and Knowledge
- Proficient with Outlook, Excel spreadsheets, Word documents and multi- line phone systems
- Ability to be uncomplaining when handling more than one call at a time
- Friendly, enthusiastic and ability to work under pressure
- Sound knowledge of general hotel practices, billing and credit card procedures
- Proven ability to communicate verbally and to follow written and verbal instruction
- Ability to maintain reservation system
* Education or Qualification:
- College Degree

Cập nhật gần nhất lúc: 2024-04-12 16:10:43