Reservation Agent - Nhân Viên Đặt Phòng

- Responsible to ensure that all information relating to a reservation is keyed correctly into PMS and is of the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
* Training and Human Resources
- Treat customers and colleagues from all cultural groups with respect and sensitivity
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
- To maintain a good working relations with all departments and all external contacts.
- Exercise maximum collaborations with colleagues and customers.
- To coordinate functions and activities with other departments professionally.
- Attend related seminars and training whenever required on management skilss.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation
- To attend weekly and monthly meeting with the sales team
- Participate in scheduled training and development programs as required by your Department Manager to improve self and department standards and attend departmental meetings as required
- To understand, be supportive, helpful and encourage all colleagues.
- Personnel management
- Emphasizing on team work to colleagues.
* Guest Service Responsibilities
- To assist in the meeting and greeting of VIP guests as required
- To ensure all leisure complaints received are reviewed and investigated with Senior Sales Manager Leisure then discussed with Director of Sales and review follow- up action by sales persons.
* Responsibilities & Means
- The Reservations Agents is responsible and accountable for all operations in relation to the Reservations Agents area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel
* Technical Responsibilities
- Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way, which ensures that all information is quickly on hand and easily located by all staff within the Front Office.
- To ensure that every booking made by a travel agent contains the relevant travel agent name. This will ensure at all times that, the travel agent receives the correct commission on time, and the Hotel does not at any time forfeit revenue due to overpayment of unnecessary commission amounts.
* Benefits:
- Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.
- Talent development through learning programs by Academy Accor.
- Opportunity to grow within the property, the company and across the world!
- Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

- Solid foundation on client handling & business development
- Strong in Microsoft Office suite
- Excellent communication and interpersonal skills
- Fluent in English and Vietnamese (spoken& written)

Cập nhật gần nhất lúc: 2023-12-26 19:20:30