Reservation Agent - Nhân viên đặt phòng

• Maintain knowledge of special rates/ offers/ promotions
• Process amendments to reservations such as extensions, early departures, etc.
• Maintain a high level of product and service knowledge about all Lotte Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Sell the Lotte Hotels Group products and services using up- selling and suggestive selling techniques
• Accept wait list reservations
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions
• Prepare reservation sales reports
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc.)
• Promote the Hotel’s products and services

• Experience: 1 year in hotel accounting or an equivalent combination of education and work- related experience.
• Education: Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.
• Credentials: Working Experience in 5 Star Hotel Reservation department preferred

- Attractive & competitive salary with high service charge.
- Clear career development plan with many engaging training courses (local & international)
- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
- 02 months of probation with Full salary & Service charge
- Wonderful working environment with professional team.

Cập nhật gần nhất lúc: 2024-05-09 13:00:03