Reservation Agent / Nhân Viên Đặt Phòng

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Up- selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Sorting out any issues that may arise with bookings or reservations.
Answering any questions customers might have about the reservation process.
Assisting and advising customers who may be choosing from a variety of travel options.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Making reservations for customers based on their various requirements and budgetary allowances.
Providing support to customers who may need to amend or cancel a reservation..
Selling and promoting reservation services.

Data entry experience.
Experience working in sales or public relations, preferably in the hospitality or travel industries.
Multi- tasking and time- management skills, with the ability to prioritize tasks.
Customer- service experience.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite.
Flexible working hours.

Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Cập nhật gần nhất lúc: 2024-06-06 09:35:02