Reservation Agent / Nhân Viên Đặt Phòng

Selling and promoting reservation services.
Providing support to customers who may need to amend or cancel a reservation..
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Sorting out any issues that may arise with bookings or reservations.
Answering any questions customers might have about the reservation process.
Up- selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Making reservations for customers based on their various requirements and budgetary allowances.
Assisting and advising customers who may be choosing from a variety of travel options.
Processing payments and sending confirmation details to customers.

Data entry experience.
Flexible working hours.
Customer- service experience.
Proficient in Microsoft Office Suite.
Multi- tasking and time- management skills, with the ability to prioritize tasks.
Experience working in sales or public relations, preferably in the hospitality or travel industries.
Excellent written and verbal communication skills.

Opportunity to grow within your property and across the world!
Develop your talent through learning programs by Academy Accor.
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
Employee benefit card offering discounted rates in Accor Hotels worldwide.

Cập nhật gần nhất lúc: 2024-04-03 12:07:04