Reservation Agent/ Nhân viên đặt phòng

Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Keep leadership informed on a timely basis of any undue variance from expected results.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Accurate, professional, prompt, friendly and courteous on all guest calls.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Vocational School Certificate is preferred.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Organized, can multi- task, good problem solving skills and detail- oriented
Microsoft Office knowledge and computer skills required.
Must present a well- groomed appearance.

Duty Meals
Uniform
Free Shuttle
Monthly Services Charges
Insurance 24/7
Annual Health Check

Cập nhật gần nhất lúc: 2024-08-20 01:35:02