Reservation Agent (Nhân Viên Đặt Phòng)

Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.
Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.
Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
Process incoming reservation requests from guests via phone, email, or online booking platforms, ensuring all necessary information is collected and accurately entered into the hotel&039;s reservation system.
Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check- in.
Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest&039;s stay and increase hotel revenue.
Handle modifications, cancellations, and special requests to existing reservations, ensuring changes are accurately reflected in the system and communicated to relevant departments.

Strong English proficiency
Excellent phone etiquette and verbal communication skills
Strong computer proficiency and email communication skills
Attention to detail and the ability to resolve customer issues

You will be working in an international hotel in the most bustling and modernized center of Ho Chi Minh City with attractive salary and benefits:
- 13th Salary bonus, according to year- end business outcome
- Social insurance package is paid at 100% salary
- Meal allowance and parking allowance
- Competitive salary
- Variety changes to be promoted to higher positions
- 2 days off/ week, 12 annual leave days/year
- 1 day off on your birthday and a gift from the hotel.
- Attractive monthly service fee bonus (service charge)
- Stylistic uniform is provided and washed by the hotel.

Cập nhật gần nhất lúc: 2024-07-27 16:10:02