Reservation Agent (Nhân viên đặt phòng)

DUTIES AND RESPONSIBILTIES
Alert the Reservation Manager/ Supervisors of any demand trends noticed and sudden change in occupancy levels.
Advise the Reservation Manager/ Supervisors of any deviations in rate applications or reservation arrangements/ challenges/ complaints etc.
Provide prompt, courteous and efficient service at all times. Answer the phones with “three rings” and according to hotel telephone etiquette.
Fully understand market segmentation to accurately qualify/ track reservations to ensure 100% accuracy in marketing/ production reports generated.
Keep the level of abandoned calls to the minimum at all times to increase sales opportunities.
Ensure all reservations are entered and updated accurately and promptly.
Maintain accurate and updated filing systems of all correspondence.
Comply with the hotel’s policies and procedures.
Be well- versed with the facilities and services offered by the hotel.
Be aware of critical/ high demand status/ need period to maximize sales opportunities.
Master the room product in term of rates, layout and physical attributes, breakdown/ configuration, benefits and amenities etc. for better up- selling.
Upsell whenever possible to maximize on occupancy and revenue levels.
Handle incoming reservation requests (in forms of email or fax correspondence according to the hotel’s standard (respond within 24 hours).
Perform any other duties and responsibilities as delegated by Reservations Manager/Supervisors.
Adhere to hotel’s credit policies to effectively handle and process billing requirements.
Cross sell hotel’s Food & Beverage outlets and other revenue generating areas.
Be well- versed in all reservations handling process, proficient in operating the reservations system and equipment.

QUALIFICATIONS AND REQUIREMENTS
Good command of English and Vietnamese.
Diploma in Business Administration, Hotel and Restaurant Management, or related major.
Keen eye for detail and accurate management of customer data.
Excellent communication skills and ability to build effective long- term relationships.
Experience with Opera or other similar Property Management Systems.
At least one year experience in the sales and reservations or related professional area in a upscale hotel and resort.

- Uniform, Laundry service is provided by Hotel
- Other benefits according to Company&039;s policy.
- 2 months of probation with full salary & service charge.
- International working environment and friendly teammates.
- Attractive Medical package
- Accident insurance 24/24
- Delicious and nutritious meal at Hotel&039;s Staff Cafeteria
- Team building activities.
- Annual Summer Outing/Health checkup

Cập nhật gần nhất lúc: 2025-07-03 14:05:02