Reservation Agent - Onboarding from May

Provide accurate and friendly booking services to create customer satisfaction
Build daily morning and afternoon reports, cumulatively calculate and confirm monthly commission data
Coordinate tasks and manage relevant data accurately for efficient scheduling service operations
Enter and modify the data related to the reservation, and create VIP and other booking documents
The person in charge of the room reservation is centered on customer service and needs to communicate smoothly with customers and to convince customers. One must be able to communicate with a positive attitude with our customers over the phone and be able to treat our customers with care and efficiency. Multitasking that can perform multiple tasks at the same time and ability to solve problems promptly are required.
Effectively respond by the rules to reservation related inquireds such as calls, emails, and fax.

• Required Skills & Knowledge

- Knowledge and ability to use computers to analyze and manage budgets
- Understanding the operating skill and booking sales process of hotel reservation management system
- Understanding of hotels and hotel products(Room, F&B, etc.) industry
- Knowledge of hotel rooms and meeting related services
- Understanding of hotels and hotel products(Room, F&B, etc.) industry- Good writing skills
• Qualifications & Experiences
- Previous work experience with hotel booking preferred
- Basic communication in English and other foreign languages preferred
- Confidentiality of sales planning and strategy is essential
- 2- year college degree, bachelor degree preferred

*Attractive salary
* Professional and friendly working environment
* Competitive benefit package
- 24h accidental insurance, health care insurance for self and dependents
- 2 days off/ week, 12 annual leaves/ year
- Uniform + staff meals + shuttle bus are provided

Cập nhật gần nhất lúc: 2024-03-14 09:48:56