Reservation Agent Trainee

- Learning how to Deal with emails, faxes, booking/ system communication channels, correspondence checking (VIP’s, regular guest, SPG’s…), group allocations, and to respond to guest requests on a daily basis.
- Working closely with Front Desk and Operation Team to maximize Guest Satisfaction
- Attending the Daily Briefing with the team to communicate results, ensuring the information is accurate at all times.
- Learning how to handle customer queries and complaints relating to the Reservations.

- Computer skills: Word, Excel, Power Point
- Minimum 6 months of experience in the similar position in travel industry
- Fluent in English and Vietnamese (both oral and written).
- Strong experience of customer orientation, outstanding negotiation and communication skills.
- Excellent organization and planning skills.
- Degree in Hospitality is an advantage.

- Dynamic and sociable working environment.
- Social insurance, health insurance, unemployment insurance and other benefits
- Having chances to get attractive company bonus every month/year

Cập nhật gần nhất lúc: 2024-05-11 15:30:03