Reservation Agent (Urgent)

Identify guest reservation needs and determine appropriate room type.
Follow proper escalation procedures when addressing guest concerns.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Explain guarantee, special rate, and cancellation policies to callers.
Verify availability of room type and rate.
Answer questions about property facilities/services and room accommodations.
Accommodate and document special requests.

Working knowledge of MS Office (Word, Excel, Power Points) software.
University/College degree required.
Strong coaching, motivational and team building skills in a healthy and trusting environment.
Excellent customer relation.
At least 2- year experience in Reservation department at an international hotel is required.
Excellent English communication skills (speaking, reading and writing).

Competitive salary | 13th salary month
Attractive remuneration packages
Opportunity to grow career at the most luxurious 5- star hotel group in the world.
Discounted rates apply when using services at properties
05 working days | 02 days off per week
National and international training courses
Periodic health check | Accident insurance 24/7
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Participating in ultimate phenomenal activities for employees

Cập nhật gần nhất lúc: 2025-06-27 14:40:02