Reservation Agent

• Record special billing arrangements for groups and conventions
• Prepare reports as requested (eg to travel agents, business houses etc)
• Sell the InterContinental Hotels Group products and services using up- selling and suggestive selling techniques
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Promote the Hotel’s (and IHG generally) products and services
• Prepare and execute action plans which increase reservation sales and associated business
• Prepare reservation sales reports
• Maintain knowledge of special rates/ offers/ promotions
• Manage “no show” reservations by investigation and recording of same
• Process amendments to reservations such as extensions, early departures, etc
• Develop and maintain a regular pattern of sales calls
• Accept wait list reservations
• Record and process reservations made by phone/fax/email
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Monitor reservation levels and inform Managers of current and future occupancy rates

Qualifications:
• Diploma or Vocational Certificate in Culinary Skills or related field.
Experience:
• 1 year related experience or an equivalent combination of education and experience.

Full salary, service charge and local social insurance contribution in probation period
Sleeping Lounge for Employee
Opportunity to join international training & development programs and cross training programs
Hotel discounts worldwide at all IHG Hotels and Resorts
Delicious and nutritious meal at Hotel’s Social Café
Recognition program with valuable gifts
Birthday gift and Allowances on other special events
Pre- employment health check and annual health check
Summer vacation and many team building activities
Laundered uniform provided by Hotel
Unlimited Food & Beverage discount at Hotel
Free parking
Other benefits according to Hotel’s policy
Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

Cập nhật gần nhất lúc: 2024-05-21 18:10:04