Primary Responsibilities
Administrative responsibilities
· To create revenue management culture among all revenue players (front office, reservation, sales)
· To conduct training for all staff
· Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section
Revenue Management
Collection
· Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team;
· Regularly checks the input and the quality of data (segmentation, denials tracking, etc);
· Update the event database (e.g. in RMS).
Analysis
· Act as a support in the preparation of the annual revenue budget.
· Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
· Analyze the hotel performance in the RMS as a basis for strategy decisions;
· Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken.
Decision
· Provide proposals for the adaptation of the long- term and short- term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc) on the basis of the analysis done previously;
· Calculate availability and minimum rate for the requests by using group quotation;
· Providing dynamic forecasts, compared to the strategy of the GM and budget.
Recommendation
· Consult and implement daily the recommendations in inventory and distribution tools;
· Optimize the distribution channels.
· Implement and communicate on minimum stay, closed to arrival, up- selling;
· Make recommendation for strategy changes in RMS, in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc);
Evaluation
· Check regularly the implementation of the defined strategies (brand, place, hotel).
· Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time;
Reservation
· To follow- up group wash down timely
· To use supervision skills effectively to encourage and motivate staff
· To report regularly on happenings of the section in the briefings
· To give current update on reservation trends and forecasts for current and future dates.
· To oversee the timetable planning and schedule days off for all Reservation staff.
· To contribute to overall operational efficiency by performing relevant duties as assigned
· To supervise provision for commission
· To coach, counsel & approve for staff with critical decisions.
· To check and ensure that the job assigned within department has been effectively completed on the timely basis and according to hotel’s expectation.
Commercial responsibilities
· To maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel
· To provide services and information to guests that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
Human responsibilities
· To be understandable, supportive, encouraging and helpful to all subordinates
· To form good working relationship with all colleagues and employees of the hotel
