Reservation Executive

Position Summary: taking care of daily requests/ bookings from Inbound staff
· Using properly our Reservation system (key the detailed services and correct nett cost)
· Coordinate with other department to ensure all services are booked and ready for our booking and transfer to Sales staff, in order to confirm to agent.
· Ensure a smooth communication and cooperation with supplier and colleagues.
· Follow hotels/suppliers payment terms and conditions.
· Report regularly about any issues, problems to your supervisor or direct to Line Manager
· In case of complaints, be aware and follow the internal communication – flow system for complaints.
· Make sure out of e- mail replies are set up on leaves (>=2 days)
· Book all services belong to hotels: accommodation, meals, train ticket, overnight boat, speedboat ticket,...
· Follow internal pre- payment/deposit flow procedure.
· Inform your Supervisor or Line Manager in case of sickness/leave in advance to ensure a proper assignment of colleagues to take care of your daily e- mail/tasks.
· Remind hotels/suppliers issue the VAT invoice and send to the company.
· Enquiries must be responded within 24 hours to maximum of 48 hours.
· Follow up with supplier in order to get the final confirmation. Make sure one file incl. all confirmation from hotels and other suppliers.

Job Requirements (i.e. education, work experience, skills, attitude)
· Proficient in computer: Microsoft office, excel, internet and other useful software.
· Good negotiation skills and carefulness.
· Intermediate in communication, interpersonal and team organization skills.
· Able to work independently and in a team environment.
· Desire to work in the Hospitality and Tourism industry.
· Good at English (writing and speaking) and other languages (if there is).
· Enjoy high pressure of work.
Benefits
· Review salary yearly
· 12 days’ annual leave per year
· Attractive Income Negotiable
· Career development will be offered commensurate with the responsibilities and qualifications
· Stable job. Friendly, professional working environment
· Health insurance and social insurance
· Colleagues friendly and helpful

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-03-12 01:30:38