Reservation Executive

Position Summary: taking care of daily requests/ bookings from Inbound staff
· Using properly our Reservation system (key the detailed services and correct nett cost)
· Follow up with supplier in order to get the final confirmation. Make sure one file incl. all confirmation from hotels and other suppliers.
· Follow internal pre- payment/deposit flow procedure.
· Ensure a smooth communication and cooperation with supplier and colleagues.
· Report regularly about any issues, problems to your supervisor or direct to Line Manager
· In case of complaints, be aware and follow the internal communication – flow system for complaints.
· Book all services belong to hotels: accommodation, meals, train ticket, overnight boat, speedboat ticket,...
· Follow hotels/suppliers payment terms and conditions.
· Remind hotels/suppliers issue the VAT invoice and send to the company.
· Make sure out of e- mail replies are set up on leaves (>=2 days)
· Inform your Supervisor or Line Manager in case of sickness/leave in advance to ensure a proper assignment of colleagues to take care of your daily e- mail/tasks.
· Enquiries must be responded within 24 hours to maximum of 48 hours.
· Coordinate with other department to ensure all services are booked and ready for our booking and transfer to Sales staff, in order to confirm to agent.

Job Requirements (i.e. education, work experience, skills, attitude)
· Enjoy high pressure of work.
· Desire to work in the Hospitality and Tourism industry.
· Intermediate in communication, interpersonal and team organization skills.
· Good at English (writing and speaking) and other languages (if there is).
· Good negotiation skills and carefulness.
· Able to work independently and in a team environment.
· Proficient in computer: Microsoft office, excel, internet and other useful software.
Benefits
· Career development will be offered commensurate with the responsibilities and qualifications
· Attractive Income Negotiable
· 12 days’ annual leave per year
· Review salary yearly
· Health insurance and social insurance
· Colleagues friendly and helpful
· Stable job. Friendly, professional working environment

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-25 08:10:03