Reservation

Reports to: Reservation Team Leader
SCOPE OF THE ROLE
- Role service scope: Easia Travel Group in Vietnam
- Strategic or operational level: Individual Contributor
PRIMARY OBJECTIVES
- Reserve booking as required by the Sales Department to meet travelers’ expectations and satisfy travelers’ demands
- Solve all the troubles arising during the tour to maintain service quality
MAJOR ACCOUNTABILITY / DUTIES
Main tasks
Reserve booking as required by the Sales Department
- Update and discuss the new suppliers and products with the Contracting and Product Department.
- Reserve / revise / finalise / follow / reconfirm bookings sent by the Sales Department
- Conduct monthly payable report and transfer the report to the Operation Manager
- Update suppliers’ amendment and inform concerning departments: Sales, Contracting, Marketing, and Production
Monitor, supervise and solve problems arising from suppliers
- Pre-check services to make sure all services are reserved before the client’s arrival
- Update the issues in the issue reports and transfer them to the Quality Control Department
- Directly solve problems arising during the tour and take responsibility for any problems arising and any additional costs
Other tasks
- Review supplier quality with the Contracting / Production Department
JOB COMMUNICATION
Reports
- Issue report
- Monthly payable report
- Reservation monthly and annual report
Internal communication
- Communicate with Executives / Seniors of the following departments in Vietnam:
+ Accounting Department
+ Quality control Department
+ Sales Department
+ Internal control Department
+ Contracting Department
+ Production Department
External communication
- Suppliers (hotels, vehicles, restaurants, boat, others local services, etc.)

Competency
- Good computer skills (Excel, Word, Outlook)
- Good communication skills
- Self-motivated to learn new concepts and participate in new projects
- Good knowledge of the Tourism field, Hotel and Tourism Management
- Fluent in German or English language
- Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
- Good leadership and management skills
- Good analytical and problem-solving skills and strong decision-making skills
- Good presentation skills
- Good planning and organisational skills to balance and prioritise work
Education
- University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Economy or other related fields
Experiences
- At least 6 months of experience in the same position

A competitive salary upon qualification and experience

Personal accident and health insurance 24/24 (PTI)

Motivation Trip

Cập nhật gần nhất lúc: 2022-10-01 04:32:04