Overview
• Oversee all reservation activities such as ensuring an efficient and organized system of booking Pavilions and Residence to attain maximum occupancy and personalized quality of service rendered by the Reservations Section
• Take charge in the implementation of management operations, procedures, and identification of new and best revenue opportunities to maximize resort’s and Residence’s revenue
• Oversee all reservation activities ensuring an efficient and organized system of booking rooms to attain maximum occupancy
• Ensures efficient and personalized quality of service rendered by the Reservations Section
Primary Responsibility
• Coordinate with the Accounting Department in the billing/payment arrangement with the guest
• Take charge in the implementation of management operations, procedures, and identification of new and best revenue opportunities to maximize resort’s room revenue
• Ensure all policies and procedures of taking and accepting reservations are followed
• Prepare occupancy forecast on a weekly and monthly basis, and advises Management on such
• Accept all reservations forwarded by the international network or forward requests to other Aman as required by guests
• Oversee the reservation department in systematic, orderly and efficient manner
• Liaise closely with the Executive Housekeeper, FOM and Assistant Residence Manager for reservations status, guest arrivals, pre- arranged and special requests highlighting VIPs
• Maintain familiarity of all other Aman properties as may be useful in selling, promoting and advising such to potential guests
• Identify training needs of reservations team and provide training to all new employees at the reservation
• Manages the reservations team members in making sure that they respond promptly to anyone requesting for a room reservations and inquiries
• Coordinate with the Sales Office in HCMC, ensuring an efficient update on local or Travel Agents booking
• Be knowledgeable of the current booking pace, performance statistics, price review, and manipulating room availability and rates
