Reservation Manager

MAIN DUTIES:
Administration
• Conduct training for all staff
• Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
Training and Human Resources
• Have a good working relationship with all colleagues and employees of the Hotel.
• Assist in maintaining a close working relationship with all Departments of the Hotel, especially Sales & Front Office.
• Be understanding and supportive, encouraging and helpful to all sub- ordinates.
• Reports directly to the Director of Sales & Marketing.
Responsibilities & Means
• Having a positive attitude towards work, be self- disciplined and self- motivated, set a good working example for all sub- ordinates.
• Ensure efficient handling of all reservations.
• Responsible for the daily organization of the section.
Technical Responsibilities
• Supervise provisions for commission.
• Establish good public relations with all guests.
• Follow- up “no- show” list and group wash- down daily.
• To check arrival lists, special filling arrangements, meal plan codes follow- up report and update correct input of origin, rates and special arrangement, VIP etc daily.
• Use your supervision skills effectively to encourage and motivate staff.
• To give current update on reservation trends and forecasts for current and future dates.
• Supervise all advance deposit and co- ordinate with the Accounts Dept. as per policies and procedures.
• Co- ordinate all reservations input.
• Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
• To supervise filing of all correspondence daily according to date/month/year.
• Provide guests with the most accurate and up to date information at all times.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• To prepare timetable planning and schedule days off for all Reservations staff.
• To report regularly on happenings of the section in the morning briefing at ….
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Knowledge of detailed procedures in handling room booking.
Commercial Responsibilities
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
• Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.
Replacement and temporary mission
• To be ready and responsible to perform any other duties as designated or required by Management from time to time.
• To be flexible and willing when asked to fill in any areas where needed to help in emergency or difficult circumstances as assigned or required by Management.
Miscellaneous
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
GENERAL DUTIES:
General Mission
• To supervise staff within the section.
• To assist Management in increasing the Hotel’s profitability.
Health and Safety
• Ensure that all potential and real Hazards are reported immediately and rectified
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Confidentiality
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
To be fully conversant with:
• Short and long term company marketing promotions
• Sofitel “BE Magnifique” vision and its corresponding strategies
• Hotel Health and Safety policy and procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Hotel fire procedures
• Hotel security procedures
• Hotel Facilities and attractions
• Methods of accepted payment of the company
• Hotel standards of operation and departmental procedures
ng interview

• Minimum 2 years experience
• Fluent in English and Vietnamese (spoken& written)
• Strong in Microsoft Office suite
• Professional disposition with excellent communication and interpersonal skills

•Employee benefit card offering discounted rates in Accor Hotels worldwide + other offers.
•Opportunity to grow within the property and across the world!
•Develop your talent through learning programs by Academy Accor.
•Commercial experience in a top landmark hotel in Vietnam – solid reference for future employment opportunities

Cập nhật gần nhất lúc: 2024-03-18 13:40:32