Reservation Manager

MAINTAINING GUEST SERVICES

Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Reservations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

MANAGING PROJECTS AND POLICIES

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to
Ensures compliance with all related policies, standards and procedures.
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

MANAGING AND CONDUCTING HUMAN RESOURCE ACTIVITIES

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee.

Strong leadership and management skills
Proficient in the use of Microsoft Office, PMS System
Higher Diploma or Bachelor Degree from university/college in Hotel and Restaurant Management, Hospitality, Business Administration or related major;
Good technical and business acumen
Minimum 02 year experiences in the same role, preferably with Marriott International brands

Comply with Government Public Holidays.
Joined in the associate activities.
5 working days/week – 2 days off/week.
Others to be discussed during interview.
Offered 16 vacation days/year.
Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
Joined in the Hotel’s training and development programs.

Cập nhật gần nhất lúc: 2024-03-16 01:45:36