Reservation Manager

- Manages the reservations team members in making sure that they respond promptly to anyone requesting for a room reservations and inquiries
- Coordinate with the Accounting Department in the billing/payment arrangement with the guest
- Coordinate with the Sales Office in HCMC, ensuring an efficient update on local or Travel Agents booking
- Accept all reservations forwarded by the international network or forward requests to other Aman as required by guests
- Oversee the reservation department in systematic, orderly and efficient manner
- Be knowledgeable of the current booking pace, performance statistics, price review, and manipulating room availability and rates
- Liaise closely with the Executive Housekeeper, FOM and Assistant Residence Manager for reservations status, guest arrivals, pre- arranged and special requests highlighting VIPs
- Ensure all policies and procedures of taking and accepting reservations are followed
- Maintain familiarity of all other Aman properties as may be useful in selling, promoting and advising such to potential guests
- Prepare occupancy forecast on a weekly and monthly basis, and advises Management on such
- Identify training needs of reservations team and provide training to all new employees at the reservation
- Take charge in the implementation of management operations, procedures, and identification of new and best revenue opportunities to maximize resort’s room revenue
* Benefits:
- Accommodation + 3 meals a day + Laundry service
- 13th Month salary
- JLT Health care package after 6 months of service
- Incentive bonus
- Training opportunities with Aman
- Full basic salary + full fixed SVC during probation
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation

- Proven experience as Reservation Manager role or similar
- Flexible in work schedules
- Positive, engaging and energetic personality
- Able to be organized, manage time wisely
- Excellent communication skills, both written and verbal (in Vietnamese and English)
- Able to handle a fast-paced environment with confidence
- Computer literacy, expert in Opera system
- Good selling skill

Cập nhật gần nhất lúc: 2023-05-31 16:35:12