Reservation Manager - Quản Lý Đặt Phòng

- In conjunction with Revenue Team, take care rate code update and rate breakdown.
- Work in liaison with the resort communication and sales departments as a team.
- Support the Director of Sales and Reservation with initiatives and ideas how to promote group room business and event business.
- Conduct reservation related trainings for the reservation team.
- Ensure all related reservation systems/tools are configured correctly, validated and working to full capacity.
- Ensure all requests of arrivals are accommodated and special requests are well highlighted to related departments.
- Promote and conduct upsell strategies/opportunities within the reservation team.
- Ensure the website booking process is maintained up- to- date and functional.
- Always act with urgency to any booking requests while always paying attention to details.
- Utilize the rate strategy/structure provided by Director of Sales and Reservation. Be empowered to take rate decisions to not lose a booking.
- Always ensure the reservation team has the latest updated promos and rate structures and follows the “selling” guidance by the Director of Sales and Reservation.
- When time allows, support the Director of Sales and Reservation in discovering and maintaining relationships with key group business partners.
- Daily, weekly check and overlook inventory, forecast especially high demand periods to make sure not miss chance to maximize OCC, REV
- To lead and manage all relevant incoming FIT and GIT booking requests from A – Z in.
- Proactively promote all outlet of the resort.
- Be skilled in utilizing yielding opportunities to maximize room inventory.
- Manage all relevant Banquet Event Orders (BEO) and communicate accordingly to relevant operational team members in conjunction with Director of Sales and Reservation.
- In conjunction with Director of Sales and Reservation, prepare and implement training Department SOP if required.
- Work with the Revenue Executive and the Director of Sales and Reservation for month end reporting.
- Develop and maintain a solid motivated and engaged reservation team to ensure the reservation department can maximize any relevant business opportunities.
- When time allows, proactively organize and conduct monthly telemarketing calls to group related corporate, agencies and organizations.
- Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points in the reservation system.
- Work with Revenue Executive for assessing, analyzing and pricing FIT, GIT and F&B business strategies.
- Any other reasonable requests made by the Director of Sales and Reservation.
- Daily, weekly and monthly reporting as requested by Director of Sales and Reservation.
- In conjunction with FOM in room assignment (do not move) in advance for special room assignment requests
- Conduct site inspections related to group room/event business to support awareness of our products and to secure the business.
- Support in driving maximum revenues of preferred hotel rate/package products by applying relevant selling strategy guided by the Director of Sales and Reservation.

- Proficient English language skill.
- Priority for talents from Hoi An or nearby areas
- Experienced in Reservation Manager.

Cập nhật gần nhất lúc: 2024-04-03 13:46:27