Job Purpose:
- Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of GM, training, responsible and perform any other duties might requested by GM
Primary Duties:
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff
- Responsible for training staff
- Allocate daily tasks to Reservations staff
- More details in the interview.
- Responsible for work schedule
- Review reservation booked daily.
- Responsible for various Production reports and supply to each department concerned.
- Review arrival report daily.
- Ensure special handling of repeats guest and very VIP guest.
- Liase with Sales Department in regards to occupancy, Rates Reservation&039;s Analysis.
- Bring to the attention to the DOSM when the hotel availability status be changed and prepare for necessary action.
- Handling of correspondences, sorted- out letters, telexes, fax,
- Responsible for Hotel and Local Reservations and Reservation- Links to Wyndham System
- Supervising of Group Reservations.
- Having knowledge of entire Reservation Procedure according to International Hotel manual system.
- Review room blocking for Long Stay. Suites and special group request.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Maintain cordial relations with commercial clients.
- Responsible for preparation of occupancy forecast.
- Responsible for implementation of policies and procedures.

• Professional experiences 3 to 5 years
• Areas of study Hotel Management: Hospitality
• Level of Education: Bachelor
• Languages essential English

• Fully enjoy social insurance, health insurance, unemployment insurance according to current labor law.
• Uniforms and meals provided
• Working time: 44 hours/week
• Opportunity to grow at the property, the company and across the world!
• The level of benefits is gradually reduced for special events: Birthdays, Tet Bonus, Mid- Autumn Festival, Children&039;s Day, personal events...
• Best and competitive benefits.
• Civilized, friendly and professional working environment.

Cập nhật gần nhất lúc: 2024-09-08 01:55:03