Reservation Manager/ Trưởng bộ phận đặt phòng

Assist guests and make sure their stays at the hotel are comfortable and an experience to remember.
Assist Management in increasing the Hotel’s profitability through active yield and revenue management.
JOB SCOPE/ Phạm vi công việc
Supervise the proper handling of reservation department and ensures that reservation staff meets the needs of the guests in accordance with the revenue management policies of the hotel. Ensure that room availability is managed to its best possible monetary outcome.
PRIMARY RESPONSIBILITIES
Handle the follow up of group reservation especially concerning the rooming list and meal booking.
Make sure that all files are kept up- to date.
Supervise the handling process of all reservations obtained through travel agency or tour operator and check accordance to contracts.
Work with Sales and Marketing Director on the Marketing Plan
Set up the norms and procedures of department according to the specifications of the hotel; ensure that these norms and procedures are followed through. Constantly review and update these procedures.
Analyze results and give ideas to increase profitability.
Transmit his/her knowledge to the staff to improve their performance and correct them if necessary.
Prepare all the necessary documents for the day to day operation and assign the tasks to subordinates.
Control the Room revenue, the average room rate, and enhance the sales strategy.
The above key areas & responsibilities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Follow the policy of the hotel on guaranteed reservation and no show.
Prepare the schedule of the staff.
Reviews at all times the selling status and rates of all package plans.
Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
Ensure the departmental budgets are strictly adhered to.
Represent the hotel in a positive manner on and off duty
Make reports and draw up statistics to the Front Office Manager to support the Sales & Marketing
Take full responsibility of tasks that has been assigned to him / her.
Apply the selling techniques and assist front desk staff whenever necessary.
Follow up on Reservation results and use this tool in order to increase successful reservation.
Prepare daily Management Reports: Daily Pick up report, Daily Market intelligence update.
Handle daily correspondence; respond to inquiries and make reservation as needed.
Check that tasks are accomplished accurately by the staff.
Ensure that the statistics data concerning the daily operations of the Reservation department are correctly recorded.
Follow the reservation cancellation and amendment procedures of the hotel.
To inspect all equipment continuously and keep them well maintained to ensure proper functioning
Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
Assist in developing training and development plans for staff; assist to implement and evaluate these plans.
Treat the guest with courtesy.
Process rooming lists for sales groups; type reservation and indicate any special request or billing instruction.
Consolidate the policies of the department and ensure their application.
Control Extranet & third party Website throughout the day
Analyze the Reservation performance and set up a training plan accordingly (monthly briefing).

College/University Graduate Certification : Certification in Front Office operation (preferred but not required).. Experience : Preferably in the hospitality industry. Ability to work in a computer based, multi- task environment Fluently in English

As hotel benefit

Cập nhật gần nhất lúc: 2024-08-08 14:05:04