Reservation Officer

• To maintain a good working relations with all departments and all external contacts.
• Responsible to ensure that all information relating to a reservation is keyed correctly into PMS and is of the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
• Treat customers and colleagues from all cultural groups with respect and sensitivity
• To understand, be supportive, helpful and encourage all colleagues.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
• To assist in the meeting and greeting of VIP guests as required
• Exercise maximum collaborations with colleagues and customers.
• To ensure all leisure complaints received are reviewed and investigated with Sales Manager
• To coordinate functions and activities with other departments professionally.
• Participate in scheduled training and development programs as required by your Department Manager to improve self and department standards and attend departmental meetings as required Guest Service Responsibilities
• To ensure all leisure complaints received are reviewed and investigated with Sales Manager then discussed with Director of Sales and review follow- up action by sales persons.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Emphasizing on team work to colleagues.
Responsibilities & Means
• The Reservations Agents is responsible and accountable for all operations in relation to the Reservations Agents area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel
Technical Responsibilities
• To ensure that every booking made by a travel agent contains the relevant travel agent name. This will ensure at all times that, the travel agent receives the correct commission on time, and the Hotel does not at any time forfeit revenue due to overpayment of unnecessary commission amounts.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way, which ensures that all information is quickly on hand and easily located by all staff within the Front Office.
• Receives, processes and confirms all room reservations channeled through the efficiently and courteously:
- Telex
- In person
- Email
- Facsimile
- Telephone
Sales department
• Direct entry into the system with all necessary information and follow Accor Reservation standard
• Ensuring that reservations are processed based on the established room availability, applicable rates and billing arrangements.
(ResaVision) with following details
- Arrival date

Minimum 1 year experience.

- Full contribution of SI, HI and UI on basic salary
- Productivity focus
- 12 days off annual leave
- Active, balance and professional working environment.

Cập nhật gần nhất lúc: 2024-03-07 01:05:41