Reservation Officer

Reservation Responsibilities
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up- sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Coordinate and communicate with all other departments to ensure a smooth operation
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Process amendments to reservations such as extensions, early departures, etc.
Administration & Coordination
• Prepare monthly staff attendance report for Payroll processing
• File and organize departmental documents, maintain stationery and office supplies for the department
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department

• Diploma education
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele- marketing
• Excellent reading, writing and oral proficiency in English language

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Cập nhật gần nhất lúc: 2024-07-16 05:40:03