Reservation Officer

- To be responsible for advance booking and reservations, handling guest inquiries, provides information, maintaining guest records and creating a favorable public image over the phone.
- Ensures to block rooms for any special request such as Suites, connecting, accompanied, non smoking rooms…
- Aware of the hotel latest information, promotion, packages relating to rooms and other outlet to provide the guests the correct information.
- Handles guests’ complaints if any and seek for approval or assistance of Reservation Supervisor or higher Management if the situation is out of the given authorization.
- Coordinates with other departments to provide the guests the best service whenever possible.
- Follows up and reconfirms the tentative reservations into actual bookings.
- Ensures the quality of daily incoming Reservations and the arrival Reservations to provide guests the best expected service and avoid problems happened caused of lacking/missing information in the reservation system.
- Ensures to respond to all requested by telex, fax, email, letters properly within 24 hours.

- Opera system knowledge & skills would be a plus
- At least 1- 2 years of relevant experiences or an equivalent combination of education and work- related experiences, preferably experience in international 4- 5 star hotel/resort.
- Good command in English
- Graduated from College/University Hospitality, Sales & Marketing, Business administration or related field preferred.
- MS Office
Reservation Clerk with good background could be considered to interview.

- Full basic salary + full fixed SVC during probation
- Training opportunities with Aman
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation
- JLT Health care package after 6 months of service
- Accommodation + 3 meals a day + Laundry service
- 13th Month salary
- Incentive bonus

Cập nhật gần nhất lúc: 2025-11-03 10:30:02