Reservation Officer (Based in SaiGon)

- Aware of the hotel latest information, promotion, packages relating to rooms and other outlet to provide the guests the correct information.
- To be responsible for advance booking and reservations, handling guest inquiries, provides information, maintaining guest records and creating a favorable public image over the phone.
- Handles guests’ complaints if any and seek for approval or assistance of Reservation Supervisor or higher Management if the situation is out of the given authorization.
- Ensures the quality of daily incoming Reservations and the arrival Reservations to provide guests the best expected service and avoid problems happened caused of lacking/missing information in the reservation system.
- Coordinates with other departments to provide the guests the best service whenever possible.
- Follows up and reconfirms the tentative reservations into actual bookings.
- Ensures to block rooms for any special request such as Suites, connecting, accompanied, non smoking rooms…
- Ensures to respond to all requested by telex, fax, email, letters properly within 24 hours.

- Bachelor degree required in Marketing, Hospitality major.
- Minimum 1 year of experience in the same position in hospitality field
- Exellent English written and verbal communication skills.

- Meals and Accommodation
- Based on the Labor code and Company&039;s policy.

Cập nhật gần nhất lúc: 2024-04-30 11:25:45