Job Summary – (Role Summary)
Tóm tắt công việc
• Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records- usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
• Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Essential Duties and Responsibilities – (Key Activities of the role)
Yêu cầu và trách nhiệm công viêc:
• To be aware of all front office procedures and assist with reception duties when required.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes advance deposits on reservations.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Makes sure that files are kept up to date.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Monitors advances deposit requirements.
• Understands the hotel&039;s policy on guaranteed reservations and no- shows.
• Communicates reservation information to the front desk.
• Maintains a clean and neat appearance and work area at all times.
• Making arrangements for clients travel programs.
• Knows the type of rooms available as well as their location and layout.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Walk around with the client and ensuring that they secure whatever services they are in need of.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Helps develop room revenue and occupancy forecasts.
• Prepares letters of confirmation.
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Knows the credit policy of the hotel and how to code each reservation.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Configuring rates on the hotels property management system
• Determines room rates based on the selling tactics of the hotel.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Knows the selling status, rates, and benefits of all packages plans.
• Tracks future room availabilities on the basis of reservations.
