Reservation Officer - Nhân viên Đặt phòng

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

PREFERRED QUALIFICATIONS
Related Work Experience: No related work experience.
Education: High school diploma or G.E.D. equivalent.
License or Certification: None
Supervisory Experience: No supervisory experience.

Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
Full salary & service charge, social insurance during probation
National and international training courses
Days off/week: 2 days
Competitive package| 13th salary month
Opportunity to develop career

Cập nhật gần nhất lúc: 2024-06-20 21:25:03