Reservation Supervisor

To maintain a close and effective working relationship with all departments
To maintains a clean and organized work area
To ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
To ensure daily tasks and checklists for all reservation colleagues are completed
To supervise Reservation Services
Other duties and responsibilities as assigned by Reservation Manager
To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre- arrange limousine airport pick- up, etc and send to Front desk and Concierge one if any change
To check the last night no- show and cancellation report
To fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
To ensure the best selection for the guest and ensure revenue is maximize through upselling
To co- ordinate with Sales Department, Front Desk or others department
To manage group reservations, constant communication with event planner and balancing inventory
To recommend property facilities and assist guest with information and special requested
To operate the Reservations Department in case of the Reservations Manager on absent
To book room reservation requests, enter rooming lists and update accurate information in the system
To train the Reservation Agent to handle the group bookings
To provide leadership, motivation, training, in Reservations Department
All reservation modifications are updated on the property management system immediately and accurately in case of any changes.

Good problem handling skills
Bachelor Degree in Hospitality, Hotel Management
Good presentation and influencing skills
Minimum of 2 years of relevant experience in the hotel industry
Service oriented with an eye for details
Good communication skills
Good Time management
Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera
Ability to work effectively and contribute in a team

Follow to the policy of Hotel & Accor

Cập nhật gần nhất lúc: 2024-04-18 21:40:35