RESERVATION SUPERVISOR

- Own handling and management of assigned allocations, group and charter bookings as well as the materializations of collecting groups. Involves with difficult FIT bookings to submit best possible proposals.
- Be on top the management of any offer and its correct application of it as well as the recording of promotional booking in reporting templates
- Monitors quality of the individual team members (response rate, follow up rate, quality of proposals, etc)
- Monitors closed daily/weekly/monthly incoming emails, requests, proposals, bookings etc
- Monitor forward (OTB) occupancy and revenue and compare to budgets and KPI figures and liaise closed with the HOD to manage the inventory
- Is on top of conversion processes including recording, follow up and set KPI. Is also able to evaluate conversion figures for management reports
- Ensure that reservation data is provided to other stakeholders with details, correct content on time (operation department, accounting, etc)
- Support with other tasks/topics related to the department and assigned by HOD
- Weekly reports and reviews with HOD
- Alert to HOD discrepancies between budget/targets/actuals on a forward approach regards occupancy.
- Partakes in the strategic development of the workflow, system development, system implementation and overall improvement to a more digital working environment
- Support in the decision- making process within the reservation team in regards upsell, discount, cross sell and other yield relevant offers / activities to improve the performance of the business
- Monitors closely the inventory in regards of OTA sales
- Implement tailored monitoring tools, records, processes to be on top of the daily and monthly performance of the team and in order to evaluate the individual performance of each team member
- Monthly reports to HOD about core business figures / performance indicators
- Daily reports / record of reservation team to manage the individuals
- Lead and manage the reservation team on daily and strategic performance for reseller and consumer segment

· Minimum 5 years working experience (in hospitality) in a reservation department
· Multi- tasking talented
· Knowledge of tourism and international service standards
· Very organized and structure.
· A plus is knowledge it OTA management
· Excellent – Written and spoken English & Vietnamese
· Very Good – Communication and interpersonal skills
· Very good experience in reservation systems
· Tertiary studies in tourism Hospitality, Economics or Business preferred
· Team management
· Flexibility to work overtime if requested
· Ability to work under pressure and be able to work multi- taskings
· Very Good- MS Office (EXCEL, Word, Outlook)
· Very good- reservation and/or inventory management
· Experienced in the management of inventory

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-08 21:50:06