Reservation Supervisor - Danang Marriott Resort & Spa

Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Communicate company values and/or culture to new employees.
Oversee accuracy of room blocks, reservations, and group market codes.
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set- up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Education and Experience :

High school diploma/G.E.D. Equivalent
Experience is required or related professional area

Learning and Development opportunities
Meals and uniform are provided
Social & health insurance, plus PVI insurance
Competitive salary & compensation
Continued training
Monthly recognition program
Participates in multiple activities
2 day- off/ week

Cập nhật gần nhất lúc: 2024-07-19 12:10:02