Reservation Supervisor - Giám sát đặt phòng

To generate daily reservation reports as required.
Assist reservation Manager to check bookings before arrival date, any inaccuracies must be adjusted on the bookings and in the system.
Observe the Reservations Team and how it performs routine procedures in order to maximize revenue and guest satisfaction.
To ensure team members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high- quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
Follow up and trace booking for guarantee method or payment.
Handle all group tours/ conventions from the initial blockage to the rooming lists.
Assist the day- to- day operations of the Reservations Department and managing telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
Keep up to date on all hotel latest information, room rates, special offers and promotions.

• Fluent in English communication and good in MS Office.
• Minimum 2 years of experience in the similar position in travel industry.

Annual leave / year / Nghỉ phép năm
- Yearly bonus / Thưởng hàng năm
- Birthday leave / Nghỉ ngày sinh nhật
- Annual health check / Khám sức khỏe định kỳ hàng năm
- Public holidays allowance / Thưởng lễ
- Accident insurance / Bảo hiểm tai nạn
- Service charges / Phí phục vụ
- 13th month salary / Lương tháng 13

Cập nhật gần nhất lúc: 2024-03-15 15:50:15