- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests.
- Review and implement new Reservations procedures.
- Oversee accuracy of room blocks, reservations, and group market codes.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Set- up proper billing accounts according to Accounting policies.
- Answer questions about property facilities/services and room accommodations.

- 1 year experience in related position
- Fluent English, strong communication skill and problem solving skill

- Uniform and duty meal provided by hotel;
- Annual vacation, annual health check and other benefits according to hotel&039;s policies;
- 24/24 Accident Insurance included during the working time at the hotel;
- Attractive remuneration package and 13th month salary;
- 02 months of probation with full salary and social insurance;
- Local and International training course;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
- Eligible to receive 100% service charge from the second month of working;

Cập nhật gần nhất lúc: 2024-07-16 00:35:02