Reservation Supervisor| Giám sát đặt phòng

Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Answer questions about property facilities/services and room accommodations.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Follow proper escalation procedures when addressing guest concerns.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.

Can communicate fluently by English.
Education and Experience:

- Or 2- year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Rates for group employees are applied when using services at the hotel.
PVI comprehensive health insurance.
Creative and friendly working environment.
Vacation/annual leave | Periodic health examination.
05 working days according to regulations | 02 days off per week.
Domestic and international training courses.
Career development opportunities at Sheraton hotel chain and Marriott International.
Uniforms and shift meals are provided by the Hotel| Free parking for motorbikes and cars.
2 month probationary period, receive full salary & service fee bonus & participate in social insurance

Cập nhật gần nhất lúc: 2024-07-03 09:20:06