Reservation Trainee - Thực tập sinh Đặt Phòng

Answer questions about property facilities/services and room accommodations.
Accommodate and document special requests.
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
Oversee accuracy of room blocks and reservations.
Communicate information regarding designated VIP reservations.
Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Explain guarantee, special rate, and cancellation policies to callers.
Set- up proper billing accounts according to Accounting policies.
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.

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Cập nhật gần nhất lúc: 2024-03-11 21:10:26