Reservationist Officer

* Reservations Management:
- Send out prompt and professional booking confirmations.
- Assist guests in selecting the most suitable rooms and packages based on their preferences and needs.
- Accurately enter guest information and booking details into the reservation system.
- Handle reservation requests through various channels, including phone, email, and online booking platforms.
* Customer Service:
- Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns in a courteous and friendly manner.
- Maintain in- depth knowledge of the hotel&039;s services, amenities, and special offers for effective upselling.
- Assist with modifications, cancellations, and special requests, ensuring the best possible guest experience.
* Inventory Management:
- Monitor room availability, rates, and occupancy to maximize revenue.
- Stay informed about ongoing promotions, packages, and discounts to inform guests of available options.
- Collaborate closely with other departments, such as the front desk and housekeeping, to ensure a smooth guest experience.
* Team Collaboration:
- A supportive and inclusive work environment with opportunities for career growth
- Work closely with the entire hotel team to guarantee a coordinated guest experience.
- Employee recognition and awards programs.
- Participate in training programs and meetings to stay updated on hotel policies, procedures, and industry trends.
- Competitive salary with performance- based bonuses.
- Ongoing training and development opportunities.

- Outstanding communication and interpersonal skills.
- A guest- centric attitude with a passion for delivering unparalleled service.
- Exceptional problem- solving abilities and attention to detail.
- Previous experience in a reservation or customer service role within a luxury hotel is highly desirable.
- Proficiency in reservation software and booking systems.
- Ability to thrive in a fast- paced environment and adapt to changing situations.
- A degree in hospitality or a related field is a plus.

Cập nhật gần nhất lúc: 2024-03-27 23:21:25