Reservations Agent - HCM Based / Nhân viên đặt phòng

• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Look smart – wear your uniform with pride
• May assist with other duties as assigned by management
• Maintain professional grooming, follow hotel policy and brand standard
• Accept and follow up wait list reservations
• Develop and maintain a regular pattern of sales calls
• Record and process reservations made by phone/fax/email
• Promptly handle guest requests and coordinate with related departments to get things done
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Sell the InterContinental Hotels Group products and services using up- selling and suggestive selling techniques
• Be a friendly face and helping hand to our guests
• Ensure individual/ company/ travel agent/ source/ group profiles are well updated
• Maintain knowledge of special rates/ offers/ promotions
• Check reservation creations and update booking details as per hotel standard
• Promote the Hotel’s (and IHG generally) products and services
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
• Prepare and execute action plans which increase reservation sales and associated business
• Prepare reports as requested (eg. Miscellaneous reports)
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Follow up pre- payment for advance purchase and Wholesales FIT bookings

Education:

High School or Vocational Certificate in Hotel Management, Business Administration, or related field
Service years in the field:
1 year related experience or 6 months experience in Reservations/ Front Office or an equivalent combination of education and experience
Knowledge and skills:
Proficient in the use of computer
Problem solving and organizational abilities
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Good listening, speaking, reading and writing skills
Language: Good English in verbal and writing
Preferred (if required)

Service charge
Bao Viet Health insurance for personal
Competitive salary
Social Insurance as law
7 Accident Insurance
Relocation assistance
Housing, uniform, meal, and transportation are provided by the resort

Cập nhật gần nhất lúc: 2024-06-22 14:00:03