Reservations Agent Nhân Viên Đặt Phòng

Receive and confirm reservation of guests.
To understand, update the products of the hotel, as well as pricing policies, care for guests, promotions. to organize and classify booking records: Companies, groups, individuals, VIPs...
To maintain good relationships with loyal customers, at once develop new source of customers. To reply complaints related to reservation.
To support relevant departments if needed.
Manage, control room information (types of rooms, prices of available rooms, service, equipment in the hotels) to ensure the maximum capacity of rooms and revenue.
To control bookings in order to implement yield management.
To carry out duties assigned by senior.
To be responsible for confirming deposit of guests before their arrivals.
To follow up, update documents, information related to changes in bookings, cancelation, confirmation, deposit… to ensure the documents are correct compared to details saved in computer. To implement periodic and required reports on issues related to reservation to Head of department and other relevant departments.
Manage and control information about rooms (room types, prices of rooms waiting to be rented, services and equipment of the hotel) to ensure maximum occupancy and revenue.
To prepare booking records and lists of VIPs arriving the next day, check, confirm and forward to Front Office Manager (or superior with responsible authority) every evening before the shift ends.
Receive and reconfirm guest booking requests.

Proficient in communication;
Degree in Hospitality Management or related field;
Computer skills: Proficient in Microsoft Office.
Proactive, hospitality oriented, good discipline, high sense of responsibility;
Well- presented and professionally groomed at all time;
Extremely high spirit of Customer Service.
Good English;
Vietnamese under local contract.
1- 2 year- experience in the hotel industry is preferred;

Extremely competitive incomes & incentivesCác thu nhập lương và thưởng cạnh tranh;
Full social insurance, PVI personal health careBảo hiểm xã hội đầy đủ, bảo hiểm sức khỏe PVI;
Employee benefit offering discounted rates at Wyndham Garden Grandworld Phu QuocƯu đãi giá nhân viên khi sử dụng dịch vụ tại khách sạn.
Professional, friendly and classy working environmentMôi trường làm việc chuyên nghiệp & thân thiện;
Develop, grow and innovate your talent through learning programs by Wyndham UniversityPhát triển tài năng qua hệ thống đào tạo Đại học Wyndham;
Annual leave, Public Holidays benefitsNgày phép năm và chế độ nghỉ lễ theo quy định;
Home visit, relatives visit allowanceChế độ về thăm nhà và người thân thăm nhân viên;
Accommodation, meal allowance, transportation to workTrợ cấp sinh hoạt: ăn, ở, phương tiện đi làm,…

Cập nhật gần nhất lúc: 2024-07-17 02:55:02