Reservations Agent - Nhân Viên Đặt Phòng

- Develop and maintain a regular pattern of sales calls
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Record special billing arrangements for groups and conventions
- Perform any other duties which may be assigned by the management from time to time.
- Manage “no show” reservations by investigation and recording of same
- Promote the Hotel’s (and ICHG generally) products and services
- Record and process reservations made by phone/fax/email
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Accept wait list reservations
- Prepare reports as requested (eg to travel agents, business houses etc)
- Prepare reservation sales reports
- Maintain a high level of product and service knowledge about all ICHG Hotels in your region
- Maintain knowledge of special rates/ offers/ promotions
- Prepare and execute action plans which increase reservation sales and associated business
- Sell the InterContinental Hotels Group products and services using up- selling and suggestive selling techniques
- Process amendments to reservations such as extensions, early departures, etc
* Benefits:
- 24/7 accident insurance
- International working environment
- Service charge as revenue
- Health care insurance
- Rest & Relaxation, Repatriation Allowance
- Uniform, accommodation, transportation and meal are provided
- Relocation and Home Leave allowance

* Required Skills
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Proficient in the use of computer
- Problem solving and organizational abilities.
* Qualifications
- Vocational Certificate in Hotel Management, Business Administration, or related field.
Experience
- 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.

Cập nhật gần nhất lúc: 2023-12-28 21:00:43